Effective Date: 1 July, 2023
M·A·C LOVER LOYALTY HK PROGRAM
FAQs
M·A·C LOVER is M.A.C loyalty program operated by Estee Lauder (Hong Kong) Limited and Estee Lauder (Macau) Limited (“M.A.C Hong Kong,” “we,” “our” or “us”).
The Program is available to individuals who are at least 18 years or older who provide and maintain a valid email address or mobile phone number. Employees of The Estée Lauder Companies and individuals employed by our business partners or vendors are not eligible to participate in the Program. No purchase is necessary to join the Program. The Program may not be used for any business or commercial purpose.
You can join the M·A·C LOVER by signing up with a store associate in a Store* or Counter** operated by M.A.C Hong Kong (collectively “Stores” or “Counter”, and each a “Store” or “Counter”), or at www.maccosmetics.com.hk and following the prompts to register. You will need to provide your full name, mobile phone number, email address, birth month and location in order to enroll. If you are enrolling at www.maccosmetics.com.hk, you understand that your personal data is being collected on an open network which may not have sufficient security measures. You will also have the opportunity to provide us with your preferred salutation, mailing address and age group, but this information is optional. If you enroll Online, you must also create a password in order to enroll. There is no cost to join.
The Program is a tier-based program determined by the qualifying spend on eligible purchases and through qualifying activities, calculated every July 1 to June 30 (each period in which you accumulate qualifying spending and activities, a "Qualifying Year"). Your first Qualifying Year begins on the date which you enrol in the Program and ends on the upcoming June 30. Each subsequent Qualifying Year for the Program begins on July 1 and ends on the following June 30.
There are 3 tiers with associated benefits:
• Tier 1, LOVER $0 – $999
• Tier 2, DEVOTED $1,000 – $1,999
• Tier 3, OBSESSED $2,000 or above
When you join in the first Qualifying Year, you'll automatically be placed in Tier 1, LOVER and will be eligible for all the benefits Tier 1 members receive. Once you spend at least $1,000 on eligible purchases in your first year, you'll be automatically moved up to Tier 2, DEVOTED. When you spend $2,000 or more on eligible purchases in your first Qualifying Year, you'll be qualified for Tier 3, OBSESSED.
Your status in a particular tier is good for the remainder of the Qualifying Year in which you qualify for that tier and the following full Qualifying Year. After that, you'll need to spend enough to qualify for that tier on a yearly basis subsequently. For example:
• if you qualify for Tier 2, DEVOTED, during your first Qualifying Year, you'll maintain DEVOTED status during your second Qualifying Year. But, if you spend less than $1,000 on eligible purchases during your second Qualifying Year, you'll drop back down to Tier 1, LOVER status starting on your third Qualifying Year.
• if you qualify for Tier 3, OBSESSED, during your first Qualifying Year, you’ll maintain OBSESSED status during your second Qualifying Year. But, if you spend less than $1,000 on eligible purchases during your second Qualifying Year, you'll drop back down to Tier 1, LOVER status starting on your third Qualifying Year.
You are able to earn points and also unlock Program loyalty tiers by making eligible purchases or taking certain other Program actions. You will receive at least 1 point for every HK$1 or MOP$1 spent on qualifying purchases in any Store or Counter or at www.maccosmetics.com.hk and in addition to these purchases, we may offer more ways to earn and/or accelerate your points from time to time.
At different point levels, you are eligible to redeem some or all of these points for product rewards of certain retail value. Please visit our Stores or Counters to see the latest reward offerings. Reward offerings are subject to availability. These rewards are based on the number of points you have accumulated in the corresponding Qualifying Year membership. Once you have redeemed your points reward, your points balance will be reduced by the applicable points value for that reward. You must redeem your available points/rewards on or prior to June 30, or the unused points and rewards will expire.
On July 1 your points reset to zero (0) and you start accumulating new points and earning new rewards.
To earn points, you must be enrolled in M·A·C LOVER loyalty program.
You must also: be signed into your online account at www.maccosmetics.com.hk at the time purchase or provide your Program member identifying information (e.g. name, registered email address and/or mobile phone number) to a store associate in a Store or Counter.
M·A·C LOVER members receive at least 1 point for every HK$1 or MOP$1 spent on qualifying purchases in any Stores or Counter or at www.maccosmetics.com.hk. Qualifying purchases include regular priced merchandise and services, and exclude gift cards, shipping charges, delivery charges and other excluded charges and/or purchases as specified by us from time-to-time, including, but not limited to, charitable products where funds are donated to M·A·C Viva Glam Fund or any charitable organization, value sets, select premium products and services, and other specified products
Members will not receive points or benefits from retail purchases made in SEPHORA, Duty Free, airport locations, stores and counters not operated by M.A.C Hong Kong and outside of Hong Kong or Macau.
In addition to these purchases, we may offer more ways to earn and/or accelerate your points from time to time and the details on that will be provided when the time comes.
All points are pending until your order ships, at which time they are fully matured.
To redeem your benefits and/or points in any Store or Counter, you must be enrolled in M·A·C LOVER and provide your Program member identifying information (e.g. name, registered email address and/or mobile phone number) to a store associate in a Store or Counter in person. Points can’t be redeemed at SEPHORA, Duty Free, airport locations, stores and counters not operated by M.A.C Hong Kong and outside of Hong Kong or Macau. You also can’t exchange them for cash.
You can redeem as many rewards as you have points available and redeem multiple different products (limit to one for each kind of product). You do not need to make a qualifying purchase to redeem a reward.
We reserve the right to make certain rewards or offers redeemable only in specified Stores or Counters, subject to availability. We also reserve the right to modify or replace the reward or offer item with another item in the event of unavailability without prior notice to members.
Purchases made in SEPHORA, Duty Free, airport locations, stores and counters not operated by up M·A·C Hong Kong and outside of Hong Kong or Macau are not eligible for the Program.
P.S. The following can’t be used to rack up M·A·C LOVER points, benefits and rewards:
Gift cards
Certain limited edition charity products such as Viva Glam products
Shipping charges
Delivery charges
Other exclusions as specified by up M·A·C Hong Kong from time to time
When you redeem your points for product rewards, the available points in your account will decrease based on the amount of points you redeemed.
You must redeem your available points on or prior to June 30, or the unused rewards will expire. On July 1, your points and spending reset to 0 and you start accumulating new points and earning new rewards.
As a member, you will earn points to enjoy Points and Tier Benefits.
Points Benefits: You are eligible to redeem some or all of these points for full-size product rewards (subject to availability of such rewards). Please login to your M·A·C LOVER account or visit any Stores or Counter to see the latest reward offerings. Reward offerings are subject to availability and can be redeemed in Stores and/or Counters operated by up M·A·C Hong Kong in person, depending on the reward. These rewards are based on the total number of points you have accumulated from your qualifying spending in corresponding Qualifying Year. Once you have redeemed your points reward, your points balance will be reduced by the applicable points value for that reward. You must redeem your available points on or prior to June 30, or the unused rewards will expire. On July 1, your points and spend reset to 0 and you start accumulating new points and earning new rewards.
Tier Benefits: Certain benefits are based on tier level achieved and you are eligible for these benefits while you are in that tier regardless of the number of points you currently have. Tier benefits can be redeemed in Stores or Counter, depending on the benefit.
Tier 1: LOVER
Become LOVER by joining up M·A·C LOVER
• Birthday Surprise^
• Every $1 for 1 point
Tier 2: DEVOTED
Become DEVOTED by spending $1,000 or more on qualifying purchases
• Birthday Surprise ^
• Tier Upgrade Surprise*
• M·A·C LOVER EXCLUSIVE EVENTS
• EARLY ACCESS TO NEW COLLECTIONS AND COLLABORATIONS
• Every $1 for 1 point
Tier 3: OBSESSED
Become OBSESSED by spending $2,000 or more on qualifying purchases
• Birthday Surprise ^
• Tier Upgrade Surprise*
• M·A·C LOVER EXCLUSIVE EVENTS
• EARLY ACCESS TO NEW COLLECTIONS AND COLLABORATIONS
• Every $1 for 1 point
^There is a limit of one Birthday Surprise per member per Qualifying Year and it is one-off offer in birthday day. For members that newly registered during their birthday month, the Birthday Surprise will be applicable to the next purchase within the birthday month. The Birthday Surprise is applicable for offline redemption in person when member has at least one-time purchase record. Birthday Surprise is not applicable to selected new launch items and limited editions. Birthday Surprise cannot be used in conjunction with other discount offers.
*Where you meet the criteria to qualify for Tier 2, DEVOTED, you will be entitled to receive a Tier Upgrade Surprise.
The Birthday Surprise and Tier Upgrade Surprise (together the "Surprises"), cannot be transferred, delayed, exchanged or returned. The Surprises cannot be combined with any Program discount offers or product rewards or with other Online or in-Store promotional offers (e.g., other discounts, free sample offers, free product offers, etc.). All Surprises are on first come, first served basis while stocks last. We reserve the right, in our sole and absolute discretion, to determine the content of your Surprises.
No purchase is required to join the Program. When you join the Program, you are automatically placed in the LOVER tier and qualify for LOVER benefits.
To earn Program benefits, you must be enrolled in the Program, you must provide your Program member identifying information (e.g. name, registered email address and/or mobile phone number) to a store associate in a Store or Counter, and purchases must be made on qualifying products or services in any Store or Counter, or on www.maccosmetics.com.hk. Qualifying purchases include regular priced merchandise and services, and exclude gift cards, shipping charges, delivery charges or other excluded charges and/or purchases specified by us from time-to-time, including, but not limited to, certain charitable products where funds are donated to M·A·C Viva Glam Fund or any charitable organization, value sets, select premium products and services, and other specified products.
Tier benefits are valid for as long as you are in a specific tier. If you move down a tier, your benefits change accordingly.
On July 1, your M·A·C LOVER spending and points resets to zero. While your spending and points reset on July 1 each year, your status in a particular tier is good for the remainder of the Qualifying Year in which you qualify for that tier and the following full Qualifying Year. After that, you’ll need to spend enough to qualify for that tier on subsequent Qualifying Year. See HOW DOES THE PROGRAM WORK for more details.
For all eligible purchase at any Stores or Counters other program activities, it may take up to 24 hours for the points to post to your account.
For all purchases at www.maccosmetics.com.hk, points are pending until your order is shipped, at which time they are added to your account and may be redeemed for rewards. It may take up to 24-48 hours from the time your order is shipped for points to appear in your account.
If you return or cancel an order, the points you received from that order will be decreased appropriately. If you moved up to a new tier on that order, you’ll be back where you started once the return or cancellation is complete. Heads up: you can also lose points and decrease your tier if you’ve moved up through fraudulent activity or anything else that violates the M·A·C LOVER Terms & Conditions.
You identify your M·A·C LOVER membership by providing your Program member identifying information (e.g. name, registered email address and/or mobile phone number) to a store associate in a Store or Counter.
Exclusively for our DEVOTED and OBSESSED members, from time to time you will be offered early access to shop select collections and collaborations before they are offered for sale to the public. If opted-in to M·A·C LOVER marketing emails, qualifying members will receive email invites when these offers are made available. Members must login to their accounts to redeem this benefit. These offers are available for a limited time and quantities are limited and while supplies last.
Marketing emails from M.A.C Hong Kong keep you updated about the latest collections, events and offers from M.A.C Hong Kong and much more.
You can opt-out of marketing emails from M.A.C Hong Kong by clicking on the unsubscribe link at the bottom of each M.A.C Hong Kong marketing email. You will continue to receive transactional emails from M.A.C Hong Kong as well as other emails you have opted-in to receive.
You can update your information by logging into your account online in the profile section or by contacting Customer Service email cs@maccosmetics.com.hk. Please note that you must contact Customer Service email cs@maccosmetics.com.hk in order to change the birthday associated with your M·A·C LOVER account.
You can reset your password by selecting ‘Forgot Password’ at the login page.
If you have questions related to your membership account, please contact Customer Service via email cs@maccosmetics.com.hk.
Unless you already opted in to additional and other uses of the personal information you provided at the time you enrolled in the Program (such as for marketing in connection with the Program, sending other marketing emails or text messages that you have opted-in to receive, and/or for providing you with services requested through Online, internal analysis), your personal information will be used to provide you with services and offers related to the Program including identifying your membership to provide you with a program tier and corresponding benefits. You may exercise your rights related to your personal data (access, rectification, erasure, blocking and objection to the processing), by contacting us. You can find more information in our PRIVACY POLICY.
By becoming a Program Member, you agree that you have read, understood and agreed to be bound by the Program TERMS AND CONDITIONS OF PARTICIPATION and by any changes or modifications we may make.
Please refer to the M·A·C LOVER Loyalty Program: TERMS AND CONDITIONS OF PARTICIPATION for the full list of Program terms.
Membership will expire if a member has not redeemed or made a purchase for a period of 24 months or more. You can reactive your account after this period by logging into your account.
M.A.C Hong Kong, in its sole discretion, can terminate any Member for any reason including, but not limited to, any failure to comply with the Program Terms & Conditions and/or our website terms and conditions.
If your membership is terminated or expires, any rewards, points or benefits in your account will automatically terminate.
Yes. We may, in our discretion, cancel, modify, restrict or terminate the Program or any aspect or feature of the Program at any time and we shall endeavour to provide prior notice to you, even though such changes may affect the value of rewards, points or benefits already accumulated or earned and/or the ability to redeem accumulated rewards, points or benefits.
If the Program is terminated, your rewards and benefits will automatically terminate. We will advise you of the effective date of termination of the Program, rewards and benefits.
If you decide you no longer want to be a part of the Program, you can contact Customer Service via email at cs@maccosmetics.com.hk or by calling +852 31014919.
Still have questions? Please contact Customer Service via email at cs@maccosmetics.com.hk or by calling +852 31014919.
While your points decrease when you redeem them for points benefits and reset each year on July 1st, your tier status for the Qualifying Year will remain unchanged which is determined by your qualifying spend during the prior Qualifying Year, and you are eligible for those tier benefits regardless of the number of points you have.
On July 1, your points balance will be reset to zero, and you can start earning points and benefits again.
You can check your M·A·C LOVER account status by visiting your account online at www.maccosmetics.com.hkwhere you can track your current points, tier and available benefits. You can also inquire about your Program status in any Store, or Counter or Customer Service via email at cs@maccosmetics.com.hk or by calling +852 31014919. All points are pending until your order ships, at which time they are fully matured.
No. Neither accounts nor M·A·C LOVER points and benefits may be shared or combined. Only the member paying for the products may accumulate points and benefits.
No. Points and benefits earned through the M·A·C LOVER have no cash value, are non-transferable, and you have no property rights in the points and benefits. Products received as a M·A·C LOVER reward cannot be returned or exchanged for money or any other products or points.
Yes. We reserve the right to change M·A·C LOVER benefits, how you achieve each M·A·C LOVER tier, how you earn points and how we evaluate and reward your eligible purchases and/or other M·A·C LOVER activity. We will use reasonable endeavours to provide advance notice to you of any material changes to or the cancellation, modification or restriction of our Program Terms & Conditions, these FAQs and/or the Program in writing or by posting it on www.maccosmetics.com.hkor our other channels.
We reserve the right to place limits on the number of purchases or activities that are eligible for the M·A·C LOVER and/or for points and benefits, in any given time period or for the duration of the M·A·C LOVER, and/or any combination thereof.
We reserve the right to place limits on the number or types of benefits you may receive or earn in any given tier or at any given point level, in a given time period or for the duration of the M·A·C LOVER, and/or any combination thereof.
Still have questions? Please contact Customer Service via email at cs@maccosmetics.com.hk or by calling +852 31014919.